Politique d’expédition

Shipping Policy

Last updated: June 22, 2026

This Shipping Policy applies to orders placed through our website and online store.

The terms “we”, “us”, and “our” refer to RAY GLOBAL SMART TECH PTE. LTD., a company incorporated in Singapore with UEN 202557565R and registered address at 60 PAYA LEBAR ROAD, #12-03, PAYA LEBAR SQUARE, Singapore 409051.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays, unless otherwise stated.

During high-volume periods, promotions, holidays, or circumstances outside our control, processing times may be longer.

Shipping Destinations

We currently ship within Singapore and to selected international destinations available at checkout.

If your shipping destination is not available at checkout, we may not currently ship to that location.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your order.

Shipping rates may vary depending on the shipping destination, delivery method, product weight, order value, and any applicable promotions.

Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Estimated delivery times are:

Singapore: 2–5 business days

International orders: 7–21 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, courier delays, public holidays, incorrect shipping information, weather conditions, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, we may send you a shipping confirmation email with tracking information, where tracking is available.

Please note that tracking information may take some time to update after the package has been handed to the carrier.

Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information.

We are not responsible for delayed, failed, or lost deliveries caused by incorrect or incomplete shipping details provided by you.

If you notice an error in your shipping information, please contact us as soon as possible at marketing@rayprof.com. We cannot guarantee that we will be able to update the shipping information after the order has been processed or shipped.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, GST, tariffs, brokerage fees, or other charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

We are not responsible for delays caused by customs clearance or import procedures.

Lost, Delayed, or Damaged Packages

If your order is delayed, lost, damaged, or delivered incorrectly, please contact us at marketing@rayprof.com.

For damaged packages, please contact us as soon as possible and provide your order number, photos of the package, photos of the damaged item, and any relevant delivery information.

We will review the issue and work with the carrier where appropriate.

Risk of Loss

Risk of loss or damage may pass to you when the order is handed over to the shipping carrier, except where applicable law requires otherwise.

Returns Due to Failed Delivery

If an order is returned to us because of incorrect shipping information, failed delivery attempts, refusal of delivery, or failure to collect the package, we may contact you to arrange reshipment.

Additional shipping charges may apply.

If you have questions about shipping or delivery, please contact us at:

RAY GLOBAL SMART TECH PTE. LTD.
UEN: 202557565R
60 PAYA LEBAR ROAD, #12-03, PAYA LEBAR SQUARE
Singapore 409051
Email: marketing@rayprof.com